Hassle-Free Let us deal with Telkom, so you don't

as my headline states, i have copied this directly from the AXXESS website. last night i checked in with the TECH SUPPORT Team at AXXESS to see why my internet was off. very helpful and insightful of narrowing down the problem, then lived up to the standards and logged a fault with TELKOM. i got a response from Telkom stating i need to have my ISP re-establish my connection as i am not linked with a service provider. i have been with axxess since last year October so to me there should be some form of connection as internet was working prior to this. I called in again today and spoke to lines department to try and get my line up and running, and was simply told by DEON that he cannot do anything with telkom on my behalf i need to call them myself. firstly i have no knowledge of who or what to possible say to explain the issue.. so as stated by AXXESS - please deal with this issue and sort it out. thank you