Gross incompetence and obstinacy from Axxess staff

One week after a so-called installation of an Openserve line, and Axxess cannot get it working. Boniwe is one of the agents that have REFUSED to connect me to a manager, or escalate the problem. I have 97 routers at various locations around the country, paying vast sums of money monthly to Axxess, yet their attitude remains ambivalent, and their support staff remain inept. With about 500km of travel and 4 hours of telephone time, a client has just cancelled almost my services as a direct result. I will be moving almost 100 services away from Axxess.