Going from bad to pathetic

December 2019 was my notice month with Axxess -as I had a DSL product with them , they deducted the full amount of my account -but by 4 December my Telkom line went dead , Calls to them come to nothing , Telkom could not help me , as Axxess had to release the line , the entire December I could not use the almost 900G of data I had , that I paid for , my Telkom line was dead and nothing could be done , I eventually phoned them, and asked for the line to be released back to Telkom , so I can carry on , The person said that he would do it immediately , it was never done , no refund , no assistance with getting my line back , just we don’t care , now on 02/01/2020 I phone Telkom to go over to a new product , only to be told that Axxess has still not released the line !! so whether this is just plain incompetence or spitefulness for leaving , I paid for an entire month , that I could not use anything , and I’m now sitting with Telkom trying to sort this out -no wander they have slipped down so far on all articles done on the best ISP’s in South Africa by My broadband