Gimmick Fibre Internet

I have done a recent application after checking on the web and Axxess consultant

The Service Consultant confirmed that the installation will go quick and we should be installed Within 7 days, I thereafter went online and did the application, only to find out when I received the Axxess invoice That it could take up to 30 days, or even longer. I subsequently found out from the Axxess Linesman and Metro Fibre that fibre Is still not as yet live in PE Summerstrand, and it was a gimmick to lure clients to sign up. An estimated date of installation could also not be given.

I have cancelled my service provider and have no internet.

In view of the above I feel it fair that either the application I have submitted be cancelled, alternatively I be compensated by means of internet connectivity until such time the installation is completed, as I was misinformed By the consultant and your website that fibre was available in Summerstrand.

I await your urgent response.

With Thanks