BvdW
Barend van der Westhuizen

1 reviews | Active since May 2016

11 Jul 2016, 07:27

Gaming Ping HIGH

<p>This is the 2de time i am going to hello peter , axxess fixed the issue the 1st time but it looks like axxess do not reallyt care for gamers , i have logged a call to their support and they always want more information but how cani give the information if i do not know what the servers ip's are for each game i play this is not good they sais axxess is isp for the year but how can they be isp for the year for the latnecy in game is bad and they do not fixed it they say if your ping is 40 - 50 on a 8mb premium account it is normal i mean my 4mb line mweb account was better than this. i hope that everyone will see this articel so you know that axxess dont really care about you they only want ratings to get a reward the end of the year because if axxess was isp of they year they would fix the latency for gamings .</p> <p>All i want to my in game lantecy to be what must be i mean my ping jumps high in games but when u do normal test my line is fine so axxess is not doing their part of making it better </p>

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Replies (2)
Axxess.co.za
Axxess.co.za's reply11 Jul 2016, 07:52
Official

Hi Barend

In order for us to try and assist you with the issue you are having, we would have to test your account on our side to see if we can replicate the issue, in order to try and replicate your scenario we would need to connect to the same server that you are connecting to when you are having these issues.

Please try and get us the info required so we can help you get this resolved asap. You can email the info through to us on **********

Best regards,

BvdW
Barend van der Westhuizen's update11 Jul 2016, 08:26
Reviewer Update

i dont see your email address on the hello peter plus it with all counter strike gaming servers

How must we check every thing if my account does this every time this is bad really for this company 2de time that this happens i hope axxess wont get isp for the year award