Frustrating Experience with Axxess - Avoid at All Costs!

I recently signed up for Axxess’s fiber internet service, and I’ve been extremely disappointed in my experience. After having the service for just 10 days, I have already encountered significant issues that have severely impacted my ability to work from home.

Twice in this short period, my internet has gone down for a total of 5 days. This level of service is unacceptable, especially considering how crucial reliable internet is in today’s world. I’ve wasted countless hours trying to resolve these issues, and my frustration has only grown.

I called customer support twice, and each time, I was met with a frustratingly repetitive process. I used up two months’ worth of airtime only to be told the same things over and over again. Instead of providing real solutions, the representatives continued to reiterate steps that had already failed. When I expressed my frustration after hours of going in circles, I was told not to get upset and we started the entire process over again!

Honestly, do they even know what they are doing? It feels like I’m talking to robots who are reading from a script. This has cost me not just money, but precious time that I could have spent working.

I cannot recommend Axxess based on my experience. If you’re looking for reliable internet service, I suggest you look elsewhere.