Frustrating and partly *********** "Support" staff.

I've been a customer with Axxess for some years now and have reached the point were I'm starting to look for alternatives.

As long as the products work, you're fine. But the minute you need to deal with support, you're in for a world of frustration.

They do their absolute best to frustrate you at each and every turn. Information already provided on their ticketing system gets requested from you numerous times and every time you reply to tell them that it takes another few hours before someone responds.

The "support" staff changes with virtually every message and none of them could care enough to just read the previous messages in the ticket, so the whole loop of asking for info, speedtests and whatever else is on their supp**** list of queries to bombard a customer with just starts again.

Valid issued are shrugged off, presumably to get tickets closed as quick as possible even though a resolution has not been found.

I am unfortunately going from recommending Axxess to people to advising against making use of the company.