Frustrated is an understatement!!!!!

I am absolutely shocked and frustrated. At least once a month we have internet connection issues which leave us without internet for a couple of days. We have now been sitting with no internet since the 13th October. Daily phone calls to the support team just to be told they have escalated the issue. I don’t understand how a company can take so long to sort something out. There is no matter of urgency on their side. What’s the use of paying for a service that you don’t get. Absolutely ridiculous.