Frustrated and angry customer

I erroneously ordered 2 routers and I manages cancel 1 order.I received 1 router on the 24th Dec,to date data still not loaded,I have been calling the technical department from the 24th,to date I'm still been taken from one department to the other,the supervisor can't even take my call because every time I call the consultant will make me hold hold for 10 to 13 minutes while he go and ask the supervisor and it twice in the same day.I have been for the third time today that data was loaded on the simcard that was not delivered to me,but from from the 27th still no one can rectify that.Today is the the 31st and I'm still to data was loaded into a simple card that was not delivered.I am angry and frustrated.