From Hero to Zero

For some time now I've been battling with bad connectivity. It's been a combination of Telkom lines and Axxess service provider issues. Latest ticket#: 4a8gbbkma9 (23 Jan) was about exactly that. I've sent all the necessary details proving that the physical line and modem aren't the problem. I have not heard from them since and yet the ticket was closed without any response or updates on 5 Feb. This was a company who thrived on support and who took pride the fact that they won best ISP for some years, yet now they're missing the mark entirely. My problem remains and I still don't have a resolution time or what is actually causing the issue.