From Best to ******* isp provider

In december i had connectivity problems not once but thrice.This,the still ongoing problem,has left me without internet for 12 days if not more,mainly telkom being the problem.But i pay a dsl combo,making axxess the responsible party for sorting out the problem.Axxess gives NO feedback as to updates on the problem.But here is what REALLY gets to me...a mail i sent asking what my payment should be for december,as i REFUSE to pay for a service they could not fully provide for.The last person i spoke to was Taryn and ricardo,taryn informing me that my connectivity will be cut as from 3rd Jan for no payment.So for HALF of dec you could not provide me with internet yet you seek FULL payment and threaten to cut the service?Where do axxess come on giving such pathetic service and claim they the best isp provider?I am disgusted by their service of late and the other complaints here for december is a reflection on how bad they have become