JR
Justin R

1 reviews | Active since Jul 2011

09 Nov 2016, 15:10

Free fibre installation is a lie

<p>I have never before app**** for free fibre installation, but they dont want you too either. It costs them cash, but it sells on their website.</p> <p> </p> <p>Id like to point out that I app**** about 2 weeks back, since then someone has not tried to email nor call me directly.</p> <p>Instead they send me a quiet message in their portal and closed the call 5 days later. Who honestly logs onto their portal more than once every few months? I do...and its only to see stats NOT COMMUNICATE AND CLOSE CALLS THAT ARE CRITICAL TO THE USERS REQUEST. I have a working cellphone and email, why were those options not used?</p> <p> </p> <p>Its so *****.</p> <p> </p> <p>Time to say goodbye, I would suggest another ISP to you other users.</p> <p> </p> <p> </p>

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Replies (3)
JR
Justin R's update09 Nov 2016, 17:19
Reviewer Update

Furthermore Id like to add, 0 ****s where given about me cancelling after years of support. They had no record of me requesting the fibre line aswell... what a joke. Here is the evidence: https://postimg.org/image/sf5ebt2a7/

JR
Justin R's update09 Nov 2016, 17:26
Reviewer Update

USE THIS LINK: https://postimg.org/image/v4xgezmid/

There are better providers then Exxess: CYBERSMART, AFRIHOST, IS and VOX.

Axxess.co.za
Axxess.co.za's reply22 Nov 2016, 11:05
Official

Hi Justin

We have made contact with you directly via email and we will continue discussions via email.