Following Axxess advice results in double billing of account

I have moved to a new unit in our complex and when I arrived, the Openserver box with the B******xx number was not there. Due to the box not being available in the unit, it I was unable to do a "move line".

I phoned your sales department and their recommendation was to cancel my current line and purchase a new fibre line. After that I was then informed that I will be paying double for the month of October because according to you I did not give a month's notice.

I am not cancelling and leaving Axxess. I am just moving my fibre line in the way that was recommended by your sales department.

According to your Accounting department and the team leader to whom the issue was escalated, there is nothing that you can do for me, and I will pay double.

How can you charge me for a service that I will not be using, and I follow the procedure that was told to me by your company?