Flawed service

Axxess has given me great service over the years, however for the past 5 months their tech support dept has not been able to fix my fibre line. They’ve sent me round and round in circles, a loop of troubleshooting - eventually closing each ticket I open, as someone reports that my line “seems to be working”, when in actual fact it hasn’t been working at all! I’ve got 0.01Mbps download speed (when I can actually get a reading at all) but fully functional upload. I’ve been paying for a non existent service since September (5 months now), and have had to buy numerous data bundles with my cellular isp just to be able to function at home. So not only is this costing me time as I spend hours on support calls with Axxess, but it is costing me in cellular data bundles I have to buy on a weekly basis.