First missed payment and account is deleted not even suspended

Worst service ever. Unfortunately I could not pay my account on the due date. First time this has happened.

I called axxess for the extension, it was granted.

Unfortunately due to certain circumstances I could not pay on the extension date.

I recently email that my account will be canceled. I called them and asked them to rather suspend and not cancel as I will pay the outstanding amount on 28th when I get paid. I was then told that as soon I make payment that my account will be back to normal.

28th I made payment, an hour later I had to call them because my service was still down. They managed to allocate payment and the service is up and working.

Today, 1st October our internet is not working. I call Axxess and they advise that my services has been deleted. What on earth?

The lady by the name of Zintle Buda said that I didn't not make arrangements and that she can't help me because I made arrangements with the accounts department?

You mean to tell me that an issue like this will have to wait for another department because you are not responsible for what happened? Don't you all work for Axxess? Don't you represent Axxess?

Worst of all I requested to speak to a manager but was told none are available.

I said someone has to be supervising you and she said there are 2 people but they work from home and she needs to email them.

Let me tell you this. I work from home and this is a massive inconvenience. What am I supposed to do now? I fully depend on your for my internet.

Your service is appalling