First ******* debit order, then non-payment of Credit Note

After having time-outs and no internet with little to no support - I have to call them, I spent over R400.00 in 2 months only on cell, I said i was going to cancel. So I did. I called in , in February to ask how this was done, the person said unfortunately the debit order had gone through, and I said, I will recall said debit order. I cancelled the debit order, got emails stating my payment i due, I rep**** to each why. My telkom line was already in line to be shut down from Axxess. Axxess changed the amount on the debit order and sent it trough again. So .. paying for a router packed away and a telkom line dead.

I got the credit note. I didnt make the case at bank. I was promised this will be paid to my account, had to send in the detail ... still waiting. Every email asking, they say "oh sorry". I depleted my cell money so cant call in anymore.

Their credit note CN268869 to amount of R395.00 refers.