First debit for adsl combo but no telephone line

I was naive enough to expect that as a service provider you would at least try to do SOME work before helping yourself to my bank account!!!!!<br> <br> I APP**** at the beginning of October for a COMBO dsl package on a prepaid line 2015-10-09 22:28:33. <br> Within minutes you told me that you got a response \Customer is Ceased"and that i should take it up with Telkom.<br> <br> And I did.<br> <br> They told me that I had to wait 6 - 8 weeks for a new line because the line i was using was cancelled in August of this year!!!!!<br> <br> So I email you people back and say I AM NO LONGER INTERESTED. <br> <br> ***NB: AT NO POINT WAS MY APPLICATION SUCCESSFUL AND AT NO POINT WAS IT ACTIVE<br> <br> I then a few days later receive an invoice! I AGAIN forward my email that I AM NO LONGER INTERESTED and ask for confirmation that I will not be billed.<br> <br> I have your response where in YOU SAY I will NOT BE BILLED until my application is complete!!!!!! COMPLETE!!!!!<br> <br> Is it complete right now????? No!!!! But was money taken out of my account yesterday morning??? YES!!!!!!<br> <br> Notwithstanding the fact that I VERY CLEARLY told you to WITHDRAW my application"