Fibreline Cancelation Issues

The cancellation of my Axxess fibre line has been exceptionally challenging. In order to proceed with the cancellation, I was informed that I would have to pay an amount exceeding R1,000. The issue at hand pertains to the fact that the line, which I no longer use cannot be moved or cancelled as I am under special pricing. The fibre line is now being held hostage by Axxess and the current tenant of my former residence, cannot get their own fibre line connected. Despite my attempts to transfer the line to my new residence, Axxess has refused to do so, citing the newness of the account. Regrettably, the cancellation process through the online portal has also been unsuccessful due to the special pricing structure I was subjected to. Furthermore, the customer service representatives have been unhelpful and discourteous. The lack of communication on their part, coupled with their unreasonable demands, has made this situation even more complex.