Fibre suspended after 3 days of activation due to their mess up

So I signed up for 100mb/100mb fibre deal with free installation + Router. After 2 months struggling to get Vumatel to do the installation eventually I was live. My order with Axxess was placed approximately 2 months ago. On 08-11-2019 I asked them if I can upgrade my line to 1000mbps here is the ticket:

Gershon S – 2019-11-08 15:06:34

Hi Michael

Your request can unfortunately not be processed, as the order has already been processed. You can do a regrade once the line is active.

Kind Regards

Client – 2019-11-08 05:20:13

Hi Support,

I'd like to upgrade my pending fibre line to 1000/100 from 100/100 before Vuma techs come out and do the installation. What needs to be done for me to accomplish this?

Kind Regards, Mike Bailey

So as soon as my net goes live I upgrade to 1000mbps only to notice it's running at 100mbps and not the upgraded 1000mpbs. So I called Axxess and was told I need a Tenda a10 router which is a gig router so I add it to my cart as per the tech support. Next day I get a fat invoice and the debited amount bounces off my account due to it being middle of the month. When I requested the upgrade I was not told I can cancel the current pending installation and just sign up again for the correct package and I'll get the router for free. I just did what their support told me to do and now I'm sitting without any internet. So then my line gets suspended and I requested it to be migrated to another ISP and was told it will be migrated on the 16-11-2019. Which that didn't happen... I contacted Vumatel and was told they are holding my line hostage until December 31.

https://www.labourguide.co.za/consumer-protection/1170-the-consumer-protection-act-your-guide-to-consumer-rights-a-how-to-protect-them

Here it is in black and white. Looks like I need to take action against this BS company and their practices.