Fibre simply not being installed for months

When I was looking for a property to purchase end of last year I always made sure fibre was available in the area through the Axxess website. Upon moving in I decided to order fibre from Axxess in March 2017. It is now the end of October and I still don't have any fibre. I have phoned them several times and every time they say that they are waiting on OpenServe. They give me a date at which OpenServe will start in my area, and that date comes and goes and nothing happens. This has happened three times.

Even though I do believe the problem lies with OpenServe, Axxess needs to do something to ensure that clients who order their products and services receive it within a reasonable amount of time (i.e. less than 7 months when they claim fibre is available in an area!). And even in the event that nothing can be done, some feedback and updates and ETA of my fibre would really do a lot to make up for the POOR service without me having to struggle to get hold of someone who can actually tell me what is going on.

Furthermore, every time they told me they would get back to me with feedback, they never did. The only way I got answers was to stay on the line until someone could answer me.

I would have changed to a different service provider months ago but apparently this pathetic level of service seems to be the industry standard.