Fiber move frustration - Axxess takes the scenic route

I am switching my home Fibre from a Corporate account to my personal account. I phoned Axxess up a few times to confirm the exact process so I would have as little downtime as possible. I called yesterday to confirm and was told I would have to wait a few days while it is done and activated (I was originally told a few hours from cutoff to my line being active again). I followed up again and am told I need to send photos of my ONT (Which was already sent/done) and that Vumatel will take a day to activate.