Fed up with Axxess

Fed up with Axxess; We had an ADSL internet with Axxess for 3 years in Nov 2019 we noted that the internet was very slow. We pay for a 10 meg line but we were not getting a reading of 1 meg on a speed test. Long story short this went on for 2 months, Telkom reported that the copper line is faulty and will not be fixed or replace. Telkom suggested that we look at LTE as this is our only option (no fiber) We ordered this from Axxess and for a week they kept on asking for RICA documents which I send to them at least twice a day, on the 13th Jan they eventually said they got it and our LTE router is on the way. A week later and no router still, and above the R819 we pay monthly we had to pay another R1800 for this router and R250 meg data. This is not acceptable. Are there any other provider that can give a better service?