Faulty fibre

I have never in my life has such bad service from a internet provider. I logged a fault at 7am this morning regarding my fibre box being out of order. Sent the email with the details as requested not long after that. Only be told at 15h15 that the email was never attended to and the fault has only now been logged. This is pathetic to say the least. But forbid one does not pay the account it will be cut no matter what.

Very unhappy