Failure to provide purchased services

About a week ago received my Hauwei LTE router from axxess and till to date of this review i have not been able to use this product. I have been calling in to the the companies call center for technical assistance holding on for service of up to 20 mins sometimes before my call gets answered. So i have been told now that my area i reside in is not covered by the provider to access LTE. Now what i do not understand is when i app**** for this device on axxess website the require you to input your physical address into their system to see if you are residing in a area that is covered LTE and the system did confirm that my area is covered. This morning 07:30am 06/12/2017 i received a email from one of the employees telling me that my area is not covered by the provider. How do you conduct business in this manner by making false claims through your system just to get your product sold. Im not sitting with this product at home not being able to use it and the staff at axxess are just not interested in helping me, i get 5 word answers to my questions from axxess employees which doesn't solve my problem. I have received 5 different reason from 5 different employees from axxess as to why my device isn't working. Does this company even know what they doing or are they just in business to sell products to clients that doesn't work, and then just leave the client to make endless calls to their company with no help or solution whatsoever. I can actually put money on this that no one will make contact with me after this review to help solve my problem cause this companies morals and vision are probably based around invoice amounts and not providing a service to their clients.