EXTREMELY POOR SERVICE/SUPPORT

Axxess have blatant regard for their customers. I'm sitting on day 9 without a connection, having dealt with a million different agents every day, who mostly respond in the middle of the night. The day shift staff simply ignore my ticket. I've even taken to twitter to complain, NO RESPONSE. I've been made to try a million things, all of which don't work, the staff blame everything else and the dog on why there is no connection but WILL NOT send a technician to come and inspect. I eventually called Maboneng Fibre who installed the line, they sent a technician within 24hrs to come and inspect. They confirmed that the issue is with the ISP and in this case Axxess. Both the Maboneng fibre technician and myself were on the line with an Axxess agent for over an hour trying out different things without any success. Eventually we were told the matter was being escalated to the engineers, but the following day, I dealt with a different agent who basically started from scratch with everything we had already tried. Eventually there started being blanks, 1 or 2 days of no response on my ticket, the latest trend being 12am/2am responses. All this while on my ccp dashboard it clearly shows the service as offline on their side. Until now, no one has told me what the problem is, besides blaming the cable, router, fibre box, all of which are tested and functioning with no issues. 9 days, no urgency from this service provider. Actually there's no service provision here, not sure what i'm actually paying for.