Extremely poor service

I have reported a problem with Axxes for my fiber a week ago, with no feedback from Frogfoot Fiber or Axxes. I have had to phone them every day to get some type of information. The only response I get from them is that the matter has been escalated and that they will contact me. Untill now nothing has been done and we have no idea what the problem is and what has been done to it.