Extremely Poor Service and No Feedback on Fibre Installation

I am extremely disappointed with the level of service I have received from Axxess. As a long-standing customer who joined your services in 2021, I expected professionalism and efficiency. Instead, I have experienced nothing but delays and complete silence from your technical team.

I signed up for a fibre package two weeks ago, and to date, I have not received any communication regarding installation, timelines, or even a basic update. No call, no email, no SMS. This is unacceptable, especially for an existing loyal customer.

I have contacted Axxess for clarity, but the lack of feedback leaves me feeling neglected and frustrated. Your service delivery has dropped to a disappointing level, and this experience has made me question whether Axxess still values its customers.

I request immediate action:

Provide a confirmed installation date.

Explain the delay and the lack of communication.

Restore the level of service expected from a trusted provider.

I hope this matter is resolved urgently. If not, I will be forced to reconsider my relationship with Axxess.