Extremely poor service

Fibre down for 2 days due to configuration issue somewhere, that no-one can resolve. For the past 2 days my fibre has been inactive, but do you think that Axxess really cares. Doesn't seem so!!!!! I have now spent 1.5hrs on the phone trying to resolve the issue with no luck. The last lady I spoke to was so disinterested that I don't know why I waste my time... Oh yes I remember, I am paying for a service that I am not getting!! FIX MY CONNECTION THAT I AM PAYING FOR!!!!!!!