Extremely disatified customer

To Whom it may concern,

I app**** for a 25mb fibre line with Axxess as recommended by octotel as a good service provider but to my surprise I experienced the total opposite. I was assisted by a lady in your lines department after numerous wasted calls to your organisation and was eventually helped by a lady who told me that the line needed to be upgraded to a 50mb line with no other options and it will cost me R510.00 which I agreed to as it was still in my budget. I received an invoice last week that my monthly charge for the service will be R725.00 which was not what we agreed to. I contacted your accounts department and spoke with Catherine who I explained the ordeal to whereafter the case was escalated to management who listened to the recordings and could hear that the mistake was made by the lady selling me the product. Catherine told me today which I would like you to listen to and said that the management decision was that your institution was not at fold and that there is nothing that you can do. She further confirmed this by saying 'everyone makes mistakes', all this you will find on today's call recording to cell no. ***. She further told me that the lady who assisted me is a trainee who to my knowledge should be acted under supervision until equipped for her duty. Catherine tried to smooth your mistake by telling me that I will be upgraded to 100mbps free which I do not want at all (Yesterday's call to me). I only need a 25mb line which I was happy with as it is in my budget. What happened to my right as the consumer if incorrect information was given by an employee of the instititution, that lady is representing your organization and I need urgent answers as your management does not have the decency to do a follow up or even one call since inception of this contract. I have been misled by your organization and now your employee is trying to cover up your mistakes. I would never have opted for the 50mb line before activation If the correct information was given to me.

Awaiting your response as a matter of urgency.