Extremely Disappointed

My experience with Axxess DSL (Pty) Ltd has been extremely disappointing. Communication has been slow and inconsistent, and resolving issues requires repeated follow-ups without clear feedback or accountability. Support responses often feel scripted rather than solution-focused, and there is little sense of urgency when dealing with service interruptions or billing concerns. As a customer, it’s frustrating to constantly chase updates instead of receiving proactive assistance. Reliable internet and efficient customer service are basic expectations in this industry, and unfortunately, this has not been my experience. I hope significant improvements are made in both response time and overall customer care. For someone who has been using Axxess since 2021, this is really disappointing.