Extremely bad service from an "award winning" ISP

IF I COULD GIVE 0 STARS I WOULD WHENEVER YOU CALL THEIR TECHNICAL SUPPORT THEY ARE NEVER ABLE TO ASSIST YOU WITHOUT A PC. IF YOU DO HAVE A PC THEY NEVER KNOW WHAT TO SAY OTHER THAN THEIR SCRIPTED RESPONSES. YOU HAVE TO CALL THEM ON A SHARED CALL NUMBER AND THEY ARE FOREVER PLACING YOU ON HOLD FOR MORE THAN 5 MINUTES, COSTING YOU THE CONSUMER EVEN MORE MONEY ON TOP OF THEIR INFLATED SUBSCRIPTION. THERE HAVE BEEN NUMEROUS OCCASIONS WHERE I HAVE HAD TO CALL THEIR "TECHNICAL SUPPORT" WITH NO RESOLUTION IN SIGHT. I HAVE NO EXPERIENCE WITH ANY OTHER FIBER ISP BUT AXXESS IS DEFINITELY NOT WORTH THE EFFORT AND INFLATED SUBSCRIPTIONS