Extremely Bad Service

So this problem started about three months ago. I started getting massive latency issues and packet loss while using the internet. I've contacted the support staff at Axxess DSL and asked them what on earth was going on. The staff member told me they knew about the problem and that it will be fixed end of October when they will be moving over to a new network and that it was the only way to fix the problem. Well this is the 2nd of November and it is still not fixed. I have between 500 and 3500 latency and 1% to 93% packet loss at any given moment within the South African borders. My international ping I tested and in Europe where my latency should be between 190-230 was up to 135 000 with the same amount of packet loss. This is completely and utterly unacceptable!! I pay my account every month like a good customer but then in return I receive this under par service. This is not the way a \Leading ISP provider's"service should be."""