Extremely bad service

I Am being billed by Axxess for a LTE Router that I’m unable to use as it’s locked on to a tower in Cape Town was told By telephone technician that I’m unable to move it to PE nor am I able to pause contact during Lockdown Have been sending them messages via there App for weeks now finally when someone did eventually return my message he verified that he would sot something out and email me .......then he too disappeared