EXTREMELY BAD ACCOUNTS DEPARTMENT

Axxess, I am sorry to do this but I do not have another choice as I asked VERY kindly to fix my account and 2 months later, still not fixed.

During November 2017 I checked my account statement at Axxess to make sure my account is still up to date as I made a big payment a while ago, my account showed more than R500 still in credit.

01 December 2017 my account got blocked. I logged into my account and checked, it was not showing any unpaid invoices and my statement still showed credit. So I phoned them and they said its incorrect. I then paid the amount they said and received an sms saying they received my payment, I asked them to PLEASE fix my account for me.

3 days later my account got blocked AGAIN, when I phoned them again, they said they can see the money was paid but not allocated........ WHY NOT??

January 2018, I checked my statement again and now my credit is even bigger, I check my unpaid invoices, there is still nothing and thus I do not know how much to pay and today, 02/01/2018 my account is blocked again. I have HAD IT NOW with Axxess and will be cancelling with them.

Please people, there are better companies out there, stay away from Axxess as they only cost me money to phone them everytime and clients that swear at me.