EXTREMELY ANNOYED

<p>I’m extremely annoyed at the moment. I’m a new customer to Axxess, little over a month. I joined them because I had a lot of issues with Telkom. It seems those issues followed me. I took the premium uncapped on the advice of one of their sales agents who said it’s for POWER users, who likes to use YouTube, Netflix, online gaming and downloading. That’s what I use it for. So I took the premium. I just bought a digital copy of a game on Xbox one from the Xbox store, now I have to download it, obviously its digital. The game is +- 55GB and after it was 93% complete Axxess started managing my download speed. It got so slow that the download failed, that’s 40GB+ wasted. Now it refuses to download as the connection is to slow. I phoned the help centre yesterday and spoke to 3 different consultants who gave me different advice on how to fix the problem, none of it worked. I phoned again today 08/06/2016 and the technical consultant advised me again on what to do and said if it didn’t work I should phone back and speak to him. I phoned back 3 times every time 2 hours apart to speak to him but he was always busy. Every time the consultant said they would give him a msg to phone me back, he never did. In total since yesterday I wasted 60min of my air time on nothing. The last consultant told me there was nothing I could do about the problem as I used 70Gigs this month and my download will remain this slow till next month, only 70Gigs on a PREMIUM UNCAPPED. This isn’t what I was told when selecting a contract. I could have stayed with Telkom as with them I had the same package and the same issues only they charged me R100 less. Now not even my YouTube or Netflix will work and I was told by the technical consultant that they wouldn’t be effected by the managing of my account.</p>