Extreme packet loss & absolutely no support

<p>I have been waiting over a month for a reply on a ticket I logged. Packet loss during peak time (typically 7pm-9:30pm) renders my line virtually unusable. Spending over R1200pm on a 100Mbps capped (i.e. no shaping or throttling) line and yet Axxess doesn't even have the decency to reply on this ridiculous issue.</p> <p> </p> <p>This poor level of service should be *******!!!</p>