Exploitation of customers' money!

I am less than impressed.

To cancel my fibre line, I was told BY AXXESS to give notice on the 1st of a month, which is what I have done.

Today, I called to confirm the cancellation request was received, only to be told that it will take effect the end of the FOLLOWING month - ie 2 calendar months.

Axxess is exploiting people during a pandemic to get whatever money they can. What they say and what they do are two different things. It's absolutely disgusting!!

I want A MANAGER from Axxess to call me VERY urgently! I will ensure that any payment is cancelled and disputed.

This is COMPLETELY UNACCEPTABLE!