Excuses with no feedback or service resumption

We took out our uncapped ADSL with Axxess in Feb and all was set up and great - until suddenly no internet about the beginning of March. At first we were told it's Telkom maintenance in the area, it should be back the next day. Nothing. it's been almost 4 weeks now and the only feedback we get is \need to escalate the fault\" over and over. This is unacceptable as I have had Telkom technicians coming out to my property within days of logging a fault on my landline but with Axxess the technicians all suddenly disappear. Please sort this out ASAP or we will be resigning our account and moving to a different ISP. Fault number is 284ARK150316."