Excellent Support

Management at Axxess. I have had many resolved and unresolved issues regarding low speed, on setting up routers and devices recognising routers, with Axxess over the past month. This evening I was assisted by Luba in your technical support department. I would like to first of all thank him for his assistance and for the professional manner in the way he conducted himself, by doing his best to understand my issues and secondly for managing to resolve most of the issues. I have in the past weeks dealt with many Axxess staff, on the phone and on chat as well as creating tickets. All the staff were extremely polite, but none of them had the ability to understand my issues nor could they offer the correct assistance to help. My experience this evening has certainly reinforced my confidence in Axxess due to the manner in which Luba assisted. Please convey my appreciation of Luba’s assistance to senior management. Kind regards