Everyone blaming everyone else and nothing being done to fix the problem!

I placed and paid for a LTE router and sim on the 12th of November, expecting their promise of delivery within 10 business to be fulfilled. On the 11th business day, I contacted them only to be given a run around, with every department blaming the other for the delay. I was also told to contact Digital Planet, who in turn blamed Axxess. It's now business day 16 and still no-one can give me an answer as to when I can expect delivery - other than my order is on "back-order" and it's on "a first come, first served basis". I've dealt with Axxess in the past, receiving exceptional service. What has gone wrong? And when, please, can I receive my order?