DW
Dan W

1 reviews | Active since Jul 2011

08 Sept 2015, 09:21

Entire axxess network down, and 3 months slow

I run multiple accounts with Axxess in different locations throughout Johannesburg. Every single one of them was down this morning. For 3 months Axxess has been having issues with speeds, and I have multiple 40Mb lines achieving 4Mbps during business hours when they used to achieve 36Mbps (paying over R3k pm per account for this is ridiculous).Ive had so many hassles with Axxess, spent hours with their support just to prove they had issues with their uncapped accounts and not the telkom lines, and at the end the solution was to move uncapped accounts to capped accounts. Just ridiculous that business uncapped accounts (not doing high volume) should work any differently then a capped accounts. I am now at the point were I am going to start moving my accounts to other providers that give uptime guarantees. I highly recommend people looking to sign up for internet to think twice. Sometimes you get what you pay for.

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Replies (1)
Axxess.co.za
Axxess.co.za's reply08 Sept 2015, 09:34
Official
Hello dwagner,

Thank you for taking the time to write this report.

We are aware of the slow speeds our clients have received from time to time on our network, we are in the process of moving over to a new service provider to get this resolved.

This morning there was an outage on the MTN network where international traffic was affected. This issue has been resolved and everything is back to normal.