Endless Fibre Issues - No Action from Axxess

We had fibre installed and have had endless problems with it. Axxess's default response has been to run speed tests, but they never take any action over it.

I did a direct line test over the phone on the 20th of August and I'm still waiting for Axxess to do ANYTHING about it! I have had ZERO response or action taken! Nothing has been done to resolve it.

I've been saying for 3 weeks now that someone needs to come out here and check the line. I'm done doing speed tests. Someone needs to come and check the installation. Every time the wind blows our speeds drop, we get choppy video when teaching online or doing Zoom calls, sometimes we get 20/20 on the speed test but then pages don't load at all, our ping jumps from 20ms to 312ms.

I spoke to a supervisor the last time I phoned, I believe his name was Lukhanya (I couldn't quite make it out clearly on the phone). But I'm STILL waiting for THAT GUY to call me back - 9 days later! I'll probably be waiting for all eternity by the time I get a meaningful response from him or Axxess.

At this point, I'll be cutting my losses changing ISP's. Because as an Internet Service Provider, there doesn't seem to be much internet or service providing coming out of Axxess.