Endless Excuses, No Internet – Axxess Is Failing Us

We are beyond frustrated with the service (or lack thereof) from Axxess. For weeks now, we’ve been unable to connect to the internet — despite paying for an active service.

We’ve contacted Axxess more than 10 times, and every time we get the same scripted response: “It’s a fault with the fibre line (Frogfoot).” We’ve followed every troubleshooting step they’ve given us, but still no internet connection.

Then, when we contacted Frogfoot, they informed us that the issue lies with the ISP — in this case, Axxess. So now we’re stuck in a ridiculous back-and-forth where Axxess blames Frogfoot, Frogfoot blames Axxess, and meanwhile, nothing gets resolved.

No one is taking accountability, no one is helping, and yet we are still expected to pay for a service that we cannot use. It’s unacceptable. We are tired of being ignored and misled — we need proper feedback, action, or we will have no choice but to move our business elsewhere and escalate this further.

Fix this, or let us go without penalty. Enough is enough.