Empty promised of Fibre installation within 30 days by numerous agents. All a lie!!!

We ordered fibre lines a month ago and was promised by numerous agents that installation will take place within the 30 days. We received the modem in 3 days however installation never happened and we were never contacted by open serve.

We have been sent numerous generic messages to confirm is any one has contacted us for installation and when we reply to the email we receive a ticket number. The ticket is actioned only after 4 to 5 days and then you get feedback like (Fibre lines has not been received for 48 hours. We have automatically closed the ticket) When you reply to the ticket it reactivates the ticket and then your request resumes. I am sure this is done to meet SLA's but it is a waste of the clients time. I received feedback for ticket number ##2k029j3jh8 that the order was escalated to the planners on the 30 June to provide a new date from Siyamthanda Ndlovu. Does it take so long to receive feedback as we still do not have a new date or an old date for that matter, we were never communicated a date in the first place. Are staff not able to follow up on the request they put in or must customer activate closed ticket all the time to get some feedback which is not follwed up. This service is so poor that Axxess need to collect there useless modem and refund us for the delivery of R250.00. We would like to move to a new service provider please have a manager call us as the staff have wasted a month of my time. We could have been connected by now.