Early Canceled Services - Called it the "systems" fault.

Scheduled my account to be canceled with Axxess for the end of January 2019.

At around 20:30 our internet died, phone Axxess support and was told that the "system" run earlier than normal and that there is nothing he can do. Really ****ty excuse tbh.

So can I now request a credit to my account for the unused time of my line and unused data?