1 reviews | Active since Dec 2013
Double Charged #AxxessMustFall
My account was double billed so i contacted their offices on Monday and it was confirmed, and i was promised the 2nd debit would be reversed same day. Wednesday i called them again since nothing happened (not suprised cause this isn't the 1st time). I spoke to Roxanne who seemed VERY UNINTERESTED but to my suprise she said only 1 debit was done, doubt she bothered to check so i decided to end the call and i emailed their accounts dept, included attachments of both debit orders! There was no response again! IT ANGERS ME THE FACT THAT EVERYTIME IN ORDER FOR OUR COMPLAINTS TO BE TAKEN SERIOUSLY WE MUST EXPRESS OUR FRUSTRATIONS AT THIS PLATFORM... IT'S THE 2nd TIME THAT I\M GOING THROUGH THIS WITH AXXESS. The 1st time the error went unnoticed for months and it was though intervention of Hellopeter i was able to get my refund!"
Upon investigation of this, we found that the first payment was denied by our Credit Card vendor so we had to resubmit. The Payment on the 1st bounced but when we resubmitted on the 2nd there was sufficient funds for the transaction to clear.
We have thus not billed you twice, our accounts teamleader will be in contact with you regarding this.
Upon investigation of this, we found that the first payment was denied by our Credit Card vendor so we had to resubmit. The Payment on the 1st bounced but when we resubmitted on the 2nd there was sufficient funds for the transaction to clear.
We have thus not billed you twice, our accounts teamleader will be in contact with you regarding this.