DON'T MOVE SINCE THEY ****** MONEY FROM YOU

What shocking service after being such a long standing client. Biggest mistake I made was to move from 1 complex to another. Day 3 of telephone calls and over 30 emails and ZERO feedback. Beginning Nov Axxess advised that Blitz is not in the new complex which is 800m from the old complex. After contacting Blitz they confirmed they there and informed Axxess. Out of stubborness they said I had to cancel and make a new connection. I said why must I cancel and pay penalaties And then sit with router which nothing is wrong to move from one premisis to another. Margaret from Blitz asked Paul Birch if we need to do a cancellation on the profile and he said we can cancel when the client move. Nothing of 30 days. I moved on the 30th of NOV and on the 30th of NOV the new complex was active. If there was charges why was I not given the amounts and confirmed can we proceed to open new account and do you accept liability? Since I received on Monday 3 DEC confirmation that all is done their end I’ve immediately raised the query why did I receive 2 bills. Till date no FEEDBACK. I was reassured by Lindiwe she will call me back and the manager will keep me online for 24hours while they look into the query. 17h00 comes no call back after follow up and guess what…I am suspended again and after 33 mins on hold I have to pay. PAY PAY PAY PAY that is all that comes out of Axxess mouth. I am on a trial project to work from home so not only is there now no data but I could loose this project and the reason I am given this is due to an illness. Is this the standard of service Axxess now gives clients after growing so big???