DON'T HOST WITH AXXESS

They deleted my domains and multiple client websites without resolution, claiming my hosting accounts were in arrears. This is factually incorrect. The accounts were over-deposited, not overdue. I have proof of this.

I reported this over 8 days ago. Since then, I have contacted Axxess more than 8 times via calls and emails. No meaningful response. No accountability. No urgency. Just silence.

What makes this worse is the endless ping-pong between departments:

“Hosting Accounts” transfers me to “Hosting Support” “Hosting Support” transfers me back to “Hosting Accounts”

Over and over again. No one takes ownership. No one resolves anything.

As an IT professional, this is beyond unacceptable. Client websites being deleted due to internal billing incompetence is catastrophic. This is not a small issue, this directly impacts businesses, reputations, and revenue.

There has been:

No proper explanation No written feedback No restoration timeline No senior escalation

Just delays, deflection, and complete disregard for the impact of their mistake.

If you value your data, your clients, or your sanity, do not host with Axxess. Their internal communication is broken, their support processes are dysfunctional, and when things go wrong, you are completely on your own.

I am still waiting for this to be resolved.