Don't fall for their 6 months free hosting. The support is pathetic

<p>This is a 2nd mail I sent to Axxess about their pathetic support. I tried to log a call with my laptop last night using Windows 7 with the latest Internet explorer. When I go onto my account and try to submit a tickets by clicking on the + sign on the right hand upper corner, it does nothing. I phoned support and told the person about my problem. He said he would log the call for me. I phoned this morning at 08:30. The person answering the call told me NO call has been logged and I should submit another ticket mailing from my registered e-mail address. I asked him if he could log the call telephonically, but he said no. How can you say know when you IDENTIFY ME from the number which I am calling from which I used to register? You even mention my name before I do looking at my number??? I submitted another ticket at 08:35. When I didn't get feedback or did not see a call on my dashboard by 10:30, I submitted a feedback/complaint. I got no response or feedback. I got the 1st feedback after 15:30 to say they cannot act upon my request and that I must re-submit via the registered e-mail address. I just checked my profile and noted a small spelling mistake in my registered e-mail address. Could the person reading my support ticket 7 HOURS after submitting a ticket you refused to take telephonically not pick up a phone and ask if I submitted a ticket as he can see a small typo in the e-mail address? Can you not see I made to phone calls regarding the same problem with a the phone number I used to register and phoned twice, YOU Axxess sent my LOGIN DETAILS to and identifying myself and my username??? Best of all, you won't react to this because your 24/7 support don't include hosting!!! I thought of moving my line and internet package to you guys, but know I remember why I left you back then. Your support a pathetic to say the least!!! Btw, I logged a call for you to restore my whole cpanel to defaults as I want to start from scratch which you didn't do anyway because your support is pathetic, you don't listen to customers, you cannot log a call telephonically (Which your support staff don't do anyway even if they say they are doing it) and your support staff cannot phone the customer after 19 hors of logging the call telephonically, 7 hours of trying to log it telephonically for the 2nd time and 7 hours of logging it again after 7 hours of logging it via e-mail (with a small typo??? You must take that nonsense of being ISP of the year 2016 off your website. I can't think that you have earned it. It must be a marketing gimmick....</p>