1 reviews | Active since Sept 2011
Does not care for customers
My complaint on hellopeter.com dated 19 Dec 2015 remains unanswered and unsolved. On 22 December 2015 the line went totally dead and even though I made daily calls and even spoke with one of your supervisors, the fault was again closed without any repairs done to the line. I called in Yesterday 27 Dec 2015 to follow up on the line fault as we can also not process credit cards as the whole line is down (analog as well as DSL). I was promised that this would be taken up with Telkom supervisors but when I called in today 28 Dec 2015, I was told that the fault has been closed. Please note that I have to pay in advance and that I am not refunded for the portions where I had no internet access. This has been going on for more than 5 months now. I will however not effect any payment at this stage and am planning on moving my account to a different ISP if my line is still down by 1 January 2016. I will also lay a complaint with ICASA in order to try and recuperate, pro-rata monies for no service delivery from your part.
If your phone line is down (analog and DSL), the analog part of the line would have to be restored first before the DSL part can be restored, normally when the analog is restored the DSL reconnects automatically. Unfortunately we can only follow up on the DSL portion of the line. You would have to report the analog fault to Telkom directly, once that has been resolved and your DSL is not up and running we can log a fault from our side.
If your phone line is down (analog and DSL), the analog part of the line would have to be restored first before the DSL part can be restored, normally when the analog is restored the DSL reconnects automatically. Unfortunately we can only follow up on the DSL portion of the line. You would have to report the analog fault to Telkom directly, once that has been resolved and your DSL is not up and running we can log a fault from our side.